Account and data deletion

1. Immediate self-service deletion (recommended)

1. Sign in with your account’s email address: a verification code is sent to you by email.
2. Open “My account”, then “Delete my account”.
3. Confirm by typing your account’s email address. Deletion is immediate.

Sign in to delete my account

2. No access to your account: request by email

The contact email address has not been published yet: use self-service deletion above or contact the shop directly.

Permanently deleted

• The account (email address, name) and all sign-in sessions.
• Devices registered for notifications and received messages.
• Marketing consents, rewards, loyalty points and referral (lost).
• Scheduled recurring orders and published reviews.
• Daily wheel balance and gifts (lost).

Anonymised

• Your past orders: name, phone, email, address and notes are erased; only products, amounts, VAT and payment remain, with no link to you.
• The daily wheel log (random identifier with no link to your email).

Kept for legal obligations

• Accounting data of anonymised orders and e-invoices already issued (with a company’s name and VAT number), for the legal accounting retention period.
• Orders placed without an account cannot be safely linked to your account: contact the shop about those.

Timing

• Self-service: immediate.
• Email request: handled within one month at the latest after your address is verified (GDPR).
• Technical backups are replaced on their normal cycle and are not used to recreate the account.

Good to know

• If an order is in progress, you can delete once it is completed or cancelled.
• Staff or owner accounts of the shop are not deleted here.
• You can later create an account with the same address: it will be a new account, without your old data.